Luxury packaging by MADAJ featuring jewelry box and gift presentation box

CONTACT US

Q: Are there any shipping fees or additional taxes to expect?

Worldwide shipping is free. All our orders are shipped with our partner DHL Express , in secure, insured, and tracked conditions. No additional fees will be charged by MADAJ at the time of purchase. For more details, visit our Shipping & Returns page .

Q: Can I return my piercing if it doesn’t fit or I change my mind?

Yes, you can return any unworn piercing in its original condition and packaging within 30 days for a refund to your original payment method. Please note that certain items are non-refundable (custom pieces, discounted items, and exchanges). Return shipping costs are your responsibility. 👉 For full return conditions, please visit our Shipping & Returns page .

Q: Still have questions?

Visit our General FAQ to learn more about sizing, gift ideas, orders, shipping, and more.

If you have any questions please contact our Client Care Centre on
WhatsApp +971508512919
or email contact@madajpiercings.com.

Frequently Asked Questions

SIZE

How do I choose the right size for my ear piercing?

The size of your piercing jewelry depends on several factors: the location of the piercing (lobe, tragus, helix, etc.), the type of jewelry you want to wear, the anatomy of your ear, and the stage of healing. To help you make the right choice, we recommend checking out our ear piercing size guide, which includes detailed diagrams and tips for each area of the ear. You’ll find everything you need to choose the perfect size for your piercing.

SHIPPING & RETURNS

Are there any shipping fees or additional taxes to expect?

Worldwide shipping is free. All our orders are shipped with our partner DHL Express, in secure, insured, and tracked conditions. No additional fees will be charged by MADAJ at the time of purchase.
For more details, visit our Shipping & Returns page.

Can I return my piercing if it doesn’t fit or I change my mind?

Yes, you can return any unworn piercing in its original condition and packaging within 30 days for a refund to your original payment method.

Please note that certain items are non-refundable (custom pieces, discounted items, and exchanges).

Return shipping costs are your responsibility.

👉 For full return conditions, please visit our Shipping & Returns page.

GENERAL FAQ

Still have questions?

Visit our General FAQ to learn more about sizing, gift ideas, orders, shipping, and more.