Frequently Asked Questions

Upon completing your purchase, you will be redirected to a page confirming your transaction. Moreover, within 24 hours, you will receive an email confirmation of your order. As soon as your order is dispatched, we will send you an additional email containing the tracking information. In the event that your payment is declined, we will notify you through email, and no charges will be made to your card. Should this occur, you have the option to select an alternative payment method or save your order to finalize at a later time.

After your order has been dispatched, you will receive a confirmation email with a tracking number. Please note that your items may be shipped in multiple packages, and it is possible that items ordered at the same time may arrive separately. We are dedicated to ensuring the swift delivery of your MADAJ luxury piercings.

We accept the following methods of payment: American Express, Mastercard, Visa, PayPal, and Apple Pay

As soon as you place your order, your payment will be processed immediately.

Our goal is for you to love your MADAJ piercing, yet we understand that occasionally an item might not meet your expectations.
If so, you're welcome to return any unworn and unaltered piercing within 30 days of the initial purchase.
Eligible returns that align with our policy will be processed for a refund to your original payment method, typically within 5 to 10 business days of us receiving the returned item.
However, it's important to note that custom orders are considered final and are not eligible for refunds.
Additionally, we maintain the right to deny returns or exchanges for any items that have been worn, damaged, or altered.

Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, please return the current item and place a new order. For assistance in selecting a different size, diameter, color, or post length, please contact our Customer Care team at contact@madajpiercings.com.

All prices at MADAJ include all taxes and fees, ensuring transparent and hassle-free shopping for our customers.

Our customers have the flexibility to cancel their orders at any time, offering them convenience and peace of mind throughout their shopping experience. Please contact our Customer Care team at contact@madajpiercings.com.

If your package is lost in transit, we will assist you in locating it to the best of our abilities. For further assistance, please contact our Customer Service team at contact@madajpiercings.com.

By signing up for our email list on our website, you will receive a one-time welcome code for 10% off your next online purchase. Additionally, you will be among the first to know about new launches, store openings, events, and inspiration.

MADAJ piercing comes with a complimentary repair service for the first six months following your purchase.
Should you require repairs after this period, or if the damage is a result of improper handling, a repair fee will apply.
We assess each repair individually, and completion times can range from two to eight weeks, depending on the nature of the repair.
The cost for repair may vary based on the extent of work needed and is subject to adjustment following an inspection.

To start a repair process, please email us at contact@madajpiercings.com. Include your name, a photo of the damaged item, proof of purchase, and a brief description of the issue. Please ensure that your shipment includes insurance.

No, unfortunately you cannot place an order over the phone. Alternatively, you can reach us via WhatsApp or email at contact@madajpiercings.com for prompt assistance.

All MADAJ piercing is sold individually, unless otherwise indicated. To buy a pair, just add two of the items to your cart.

A traditional stud is the most common type of earring. To wear it, insert the earring into your piercing and secure it in place with a traditional butterfly backing. Traditional studs come in one size that fits most lobe piercings.

On the other hand, a threaded stud consists of a post with disc at the end, which is inserted through the back of the ear. A frontal piece is then screwed onto the post to ensure a snug fit. Threaded studs offer versatility as the post length can be adjusted, making them suitable for multiple piercings. You can move the frontal to different locations by simply swapping out the post.

To insert a threaded stud, follow these steps:

Insert the post, also known as the wearable surface of the backing, into your piercing from behind so that the disc is on the back of your ear.
Insert the threaded frontal into the post at the front of your ear, and gently rotate the frontal clockwise to tighten it.
Continue rotating until the frontal is flush with the post. Take care not to overturn the frontal, as it may damage the screw due to the delicate nature of gold.

The term "gauge" refers to the thickness of a stud post or hoop post. In gauge measurements, a higher number signifies a slimmer piece. Below are the gauge sizes for our range of products:

• Threaded studs, Nose piercing, Daith & Septum piercings use 16 gauge.
• For hoop piercings, we use 20 gauge.
• All our navel jewelry pieces are crafted in 14 gauge.

To help you understand these sizes better, here's a conversion chart:

• 20 gauge = 0.8mm
• 19 gauge = 0.9mm
• 18 gauge = 1.0mm
• 16 gauge = 1.2mm
• 14 gauge = 1.6mm

Should you have any inquiries about gauge sizes or need specific information about any piece, feel free to reach out to us at contact@madajpiercings.com.

For most piercings, a post length of 6.5 mm works well with threaded studs. However, if you have a specific piercing location in mind, here are our recommended post sizes:

• High or Stacked Lobe: 6.5 mm
• Helix: 6.5 mm
• Conch: 6.5 mm
• Tash Rook: 5 mm
• Tragus: 6.5 mm
• Forward Helix: 5 mm
• Nostril: 6.5 mm
• Earlobe, piercing 1 and 2: 6.5 mm
• Earlobe, piercing 3 and up: 5 mm

If you're looking to purchase a hoop for a specific piercing location, we suggest the following diameter sizes:

• Earlobe, piercing 1 and 2: 8mm
• Earlobe, piercing 3 and up: 6.5mm
• Helix: 8mm
• Conch: 11mm
• Tragus: 6.5mm
• Forward Helix: 5mm

Hoops and traditional studs make great gifts as they require less guesswork when it comes to size. For Earlobe piercings, traditional earrings generally fit most wearers. As for hoops, an 8mm size usually works well for most piercings.

Traditional Ear Studs are the most common type of earring. They are great gifts because they come in one size that fits most Lobe piercings. To wear them, simply insert the earring into your piercing and secure it with a traditional butterfly backing.

Threaded Studs consist of a long, tube-like earring post and a frontal piece that screws on and off the post. These earrings offer versatility as the frontal can be attached to different length posts. We recommend purchasing threaded studs as gifts only for cartilage piercings.