Frequently Asked Questions

Each area of the ear or body requires a specific type of jewelry for optimal comfort and balance.

For example:

• Antitragus, Forward Helix, Lobe, Helix, Tragus, Flat, Conch, and Conch Inner: stud piercings (threaded closure and flat back) or hoops.
  
• Daith & Septum: specific hoops.
  
• Navel: curved barbell or “floating” design.
  
• Nose piercing: both threaded studs and hoops can be worn, depending on your anatomy and style preference.
  

Each MADAJ piece specifies its compatible placements directly on the product page, so you can choose with confidence.

Each MADAJ product page lists the recommended dimensions for its category.

If your piercing is freshly healed or tends to swell slightly, opt for a slightly longer post.
For healed piercings, a closer fit offers a more minimalist, elegant appearance.

You can always contact us for personalized advice.
we’ll help you find the ideal size for your anatomy.

MADAJ jewelry is suitable for both new and healed piercings, as each piece is made to order in solid 18k hypoallergenic gold and set with natural gemstones.

Our gold is nickel-free and biocompatible, making it a perfect option for initial piercings.

However, we always recommend confirming with your professional piercer before changing or inserting new jewelry in a fresh piercing.

All MADAJ stud piercings feature a threaded closure for maximum security and durability.

This system ensures that the post and front motif are firmly connected, ideal for fine jewelry you’ll wear daily with confidence.

A threaded stud screws securely into the back post, unlike traditional push-fit or butterfly-back earrings.

This closure is ideal for piercings worn continuously, offering both long-term comfort and security.

Traditional “friction backs” can loosen over time, whereas threaded closures stay perfectly secure, even during sleep or daily activities.

Additionally, the flat back of MADAJ studs provides 24/7 comfort, preventing irritation or pressure behind the ear.

Threaded studs must be gently screwed into the post.

1. Insert the post from the back of the ear.
   
2. Align the thread of the front motif with the post.
   
3. Rotate slowly until fully secured — without forcing.
   
4. Ensure the front is straight and snug, but not overtightened.
   

If you’re not familiar with threaded jewelry, we recommend having a professional piercer assist during the first insertion.

The term "gauge" refers to the thickness of a stud post or hoop post. In gauge measurements, a higher number signifies a slimmer piece. Below are the gauge sizes for our range of products:

• Threaded studs, Nose piercing, Daith & Septum piercings use 16 gauge.
• For hoop piercings, we use 20 gauge.
• All our navel jewelry pieces are crafted in 14 gauge.

To help you understand these sizes better, here's a conversion chart:

• 20 gauge = 0.8mm
• 19 gauge = 0.9mm
• 18 gauge = 1.0mm
• 16 gauge = 1.2mm
• 14 gauge = 1.6mm

Should you have any inquiries about gauge sizes or need specific information about any piece, feel free to reach out to us at contact@madajpiercings.com.

All MADAJ piercing is sold individually, unless otherwise indicated. To buy a pair, just add two of the items to your cart.

All MADAJ gemstones are 100% natural, never lab-grown or synthetic.

Our collections feature a selection of precious stones: white diamonds, black diamonds, emeralds, rubies, and sapphires.

Every stone is unique, and carefully selected by our in-house gemologist before being set in 18k gold.

Yes. Every MADAJ creation is accompanied by a Certificate of Authenticity confirming both the 18k solid gold purity and the natural origin of its gemstones.

Our gemstones are sourced directly from miners and trusted primary suppliers around the world.

Each stone is personally selected by our in-house gemologist.

This direct relationship with the origin allows us to guarantee authenticity, traceability, and exceptional quality, while ensuring fair and responsible practices throughout the supply chain.

All MADAJ diamonds above 0.30 ct are accompanied by an independent gemological laboratory certificate (GIA, IGI, or HRD).

MADAJ jewelry is crafted exclusively from solid 18k gold, made with nickel-free, hypoallergenic alloys.

We use premium-quality gold that meets international purity standards (75% pure gold, 25% alloy for strength and color).

Our formulas are designed to minimize sensitivity, making MADAJ jewelry safe and comfortable for even the most delicate skin.

The color of gold depends on the type of alloy combined with pure gold:

• Yellow gold: classic and warm, closest to natural gold color.
  
• White gold: luminous and modern, achieved by blending pure gold with palladium and silver — never nickel.
  
• Rose gold: soft and romantic, obtained with a precise mix of gold and copper.
  

Each piece is available in your preferred gold color and hand-polished to achieve a smooth, mirror-like finish.

Yes absolutely.

All MADAJ gold is 100% nickel-free, ensuring maximum safety for sensitive or newly pierced skin.

This composition makes our jewelry suitable for daily wear, even in freshly healed piercings.

Yes.

Our solid 18k gold is naturally biocompatible and hypoallergenic, which makes it one of the safest materials for body jewelry.

Unlike plated or mixed metals, 18k gold does not corrode, discolor, or release allergens — ensuring long-lasting comfort and brilliance.

Each MADAJ creation is made to order and can be fully customized on its product page.

You can choose your gold color (yellow, white, or rose), your gemstone (diamond, black diamond, emerald, ruby, sapphire), and the size that best fits your piercing such as post length or hoop diameter.

Every piece is crafted individually in our atelier once your order is confirmed.

Because each piercing is handcrafted to your specifications, our average production time is 4 to 6 business days.

Once ready, your piece is shipped worldwide with DHL Express, which usually takes 48 to 72 hours depending on destination.

We accept all major credit and debit cards, as well as Apple Pay, Shop Pay, PayPal, and cryptocurrency payments (through secure gateways).

You can also choose to pay in 3 interest-free installments with Klarna, available in eligible countries.

This option allows you to receive your custom-made jewelry immediately while spreading your payment over time, with no extra cost.

Yes. For eligible regions, MADAJ offers the option to pay in 3 interest-free installments with Klarna.

At checkout, simply select “Pay with Klarna” you’ll be redirected to Klarna’s secure page to add your information and complete your payment.

This allows you to receive your custom-made jewelry immediately while spreading your payment over time, with no extra cost.

As each piece is made to order, modifications are only possible within the first 12 hours following your purchase.

After that period, your jewelry enters production and can no longer be changed.

If you need assistance or an urgent correction, please contact us as soon as possible.

Yes. All transactions are processed through encrypted, PCI-compliant gateways, ensuring complete security and confidentiality of your data.

We never store or have access to your payment information.

Yes. MADAJ ships worldwide through DHL Express, our trusted logistics partner.

Whether you’re in the United States, Europe, the Middle East, or Asia, your order will be securely delivered right to your door.

All MADAJ pieces are made to order in our atelier.

Production takes an average of 4 to 6 business days, followed by express delivery in 48 to 72 hours depending on your destination.

Your tracking number will be emailed to you as soon as your parcel is ready to ship.

Yes delivery is complimentary worldwide.

Each order is shipped with full insurance and tracking, and signature upon delivery is required for your security.

No.

MADAJ covers all customs duties and import taxes worldwide.

The price you see at checkout is the final price no additional fees will be charged upon delivery.

Once your jewelry leaves our atelier, you’ll receive an email with your DHL Express tracking link.

You can follow your parcel’s journey in real time until it reaches your door.

All shipments are handled via DHL Express Priority, our fastest and most secure option.

As each piece is crafted to order, production cannot be shortened, and shipping itself cannot be accelerated further it already takes only 2 to 3 days worldwide.

If your piece is not to your liking, you may return any unworn piercing, in its original condition and packaging, within 30 days of delivery for a refund to your original payment method.

Refunds are processed within 7 to 10 business days after receipt and inspection of the returned item.

Please note:

• Custom orders, items purchased with discounts (except for the welcome offer), and exchanges are final sale and cannot be refunded.
  
• Worn or damaged items, or items returned without their original packaging, will not be accepted.
  
• Only one order cancellation is allowed per rolling year.
  
• Any modification to an order makes it final.
  
• Return shipping costs are the customer’s responsibility.
  

Large & Multi-Item Orders

Orders containing five (5) items or more are not eligible for returns, refunds, or cancellations.

As all Madaj Piercings pieces are manufactured to order, large orders involve specific production planning, payment processing, and currency exchange fees that cannot be reversed once the order is placed.

Large Orders Verification

For orders containing more than five (5) items, Madaj Piercings may place the order on hold until we receive written confirmation of the contact details and delivery address.

This verification is required for security purposes and to reduce the risk of fraud or delivery errors for high-value, multi-item orders.

Cancellations & Payment Fees

If you request to cancel an order (when eligible), any refund may be issued net of non-refundable payment processing fees incurred for the transaction.

Contact our customer service by email at contact@madajpiercings.com with your order number and a brief description of the issue.

We’ll review your request and provide full instructions for returning your piece via DHL Express.

For most piercings, a post length of 6.5 mm works well with threaded studs. However, if you have a specific piercing location in mind, here are our recommended post sizes:

• High or Stacked Lobe: 6.5 mm
• Helix: 6.5 mm
• Conch: 6.5 mm
• Tash Rook: 5 mm
• Tragus: 6.5 mm
• Forward Helix: 5 mm
• Nostril: 6.5 mm
• Earlobe, piercing 1 and 2: 6.5 mm
• Earlobe, piercing 3 and up: 5 mm

If you're looking to purchase a hoop for a specific piercing location, we suggest the following diameter sizes:

• Earlobe, piercing 1 and 2: 8mm
• Earlobe, piercing 3 and up: 6.5mm
• Helix: 8mm
• Conch: 11mm
• Tragus: 6.5mm
• Forward Helix: 5mm

Hoops and traditional studs make great gifts as they require less guesswork when it comes to size. For Earlobe piercings, traditional earrings generally fit most wearers. As for hoops, an 8mm size usually works well for most piercings.

Traditional Ear Studs are the most common type of earring. They are great gifts because they come in one size that fits most Lobe piercings. To wear them, simply insert the earring into your piercing and secure it with a traditional butterfly backing.

Threaded Studs consist of a long, tube-like earring post and a frontal piece that screws on and off the post. These earrings offer versatility as the frontal can be attached to different length posts. We recommend purchasing threaded studs as gifts only for cartilage piercings.